As we are processing your order after confirmation, we are processing leather goods from raw to end product, so we have leather in skin form and will be converted into a jacket after you place the order so we deliver it to you in 15 working days as mentioned in delivery policy for eu & usa.
We start processing your order as we receive it, you can cancel your order within 7 working days till you haven’t received the confirmation email. For further query, you can WhatsApp us at +44 7868 708810
You can return the order in 10 working days with the original receipt and tags must not be removed.
PERSONAL DETAILS:-
Our server team makes sure that your personal details and password are secure and not misused by any third party.
LE-BOUC will use your name, delivery address and payment information to process your order and to keep you informed about your order status. We like to make shopping with LE-BOUC as enjoyable and easy as possible. With your permission, we will register your personal details and order – and services information. This will enable us to personalize our website for you.
We will use your email address to inform you about any new features on our website and about special offers and discounts. íf you no longer wish to receive these emails, you can unsubscribe at the bottom of our emails.
When you place your order at LE-BOUC, your personal details will be registered by us. You will need to enter a username and password, so you will not have to enter your name, address, phone number, email address, delivery address and payment information with any next order. By creating an account you give us permission to use your personal details for the above mentioned purposes.
You can contact us via email at info@le-bouc.com or can WhatsApp us at +44 7868 708810
All items purchased from us come with six months warranty. This guarantee means that a product is or must do what the consumer can reasonably expect from it.
ORDERING AND DELIVERY:-
- Step 1: Enter your personal details When you find the design and article you like, you can choose the desired size and colour. If you select the right size and colour, you can click add to bag. Articles in the shopping basket can be amended by sizes or colors right now. When you are satisfied you can proceed with your order.
- Step 2: Confirm order When you click on add to bag you will see a screen with the products/articles of your order. You can adjust the order or if you have a discount code you can enter it on this page. In order to process your order we ask you to enter some of your personal details so we know where to deliver the ordered items. Do you already have an account? Simply log in with your email address and password and you don’t need to enter all your details again. You don’t have an account yet? If you are a new customer of LE-BOUC, you are asked to make an account. This is a very simple procedure.
- Step 3: Payment Right now you will see the payment page. If the delivery address is different from the billing address, you can enter the information after selecting: ‘your billing and delivery address are the same. You can also choose the payment method of your preference and leave any comments if you feel the need. In the right column, you will see your basket again. Is the basket still okay and do you accept the terms and conditions? You can confirm your order. You can click on order now and go to the payment details of your order. If the payment is successfully completed, you will immediately receive a confirmation email. Once your payment is registered with us, the articles will be delivered within 15 working days. We hope you enjoy your article(s).
Please note: You need to be at least 16 years old to order from le-bouc.com
You can contact us at info@le-bouc.com and WhatsApp us at +44 7868 708810
We will send you the product including shipping and taxes.
Yes once the order is dispatched as we are using DHL courier service we will send you the tracking number via mail or phone you can then check your order status.
Your package may have been delayed by the carrier. We therefore advise you to take a good look at the track and trace code first. This code indicates at what time the package will be delivered.
If the track and trace code indicates something strange, please contact our customer service via info@le-bouc.com or. WhatsApp us at +44 7868 708810
You order will be shipped and delivered via DHL.
EXCHANGE &RETURNS:-
You can make returns with 10 working days with original receipt, tags and packing. Only in case of problem with fabric and stitching.
Returns are at buyers expense, via any courier you find cheapest.
A direct exchange of the ordered product is not possible. If the client wishes another size or another color for the ordered item, he can use his cancellation right, send back the item and then order it anew. Here, the cancellation right rules apply, of our general terms of sale.
yes sale item can also be returned but please review our return policy.
SECURE PAYMENT:-
- Which payment options are available?
- Visa
- Master Card
- Discover
- Paypal
- Amex
- JCB
- Diners Club
If your discount code does not work, please make sure you have checked the following questions:
- Is the discount code still valid?
- Is the discount code that I’m using valid on the items in your shopping cart?
- Did you enter the discount code grammatically correct?
- Have you entered the discount code in the right place?
If you’ve checked everything and it still does not work, please contact our customer service at info@le-bouc.com or WhatsApp us at +44 7868 708810